Reservation Confirmation

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Overview

The Reservation Confirmation Redesign reimagined Marriott’s booking confirmation experience across web and mobile to better support guests after booking. The effort focused on transforming the confirmation page from a static receipt into a more actionable and engaging experience that helps guests understand, manage, and prepare for their stay.

Objective

The primary objective was to improve the post-booking experience by increasing clarity, reducing guest uncertainty, and providing easier access to important reservation details and next steps. The project also explored opportunities to drive engagement with relevant services, app features, and stay-planning activities.

My Role

I created wireframes, high-fidelity designs, interactive prototypes, and detailed specifications to support development and implementation.

Outcome

The redesign established a modern, guest-centered confirmation experience grounded in user research and usability testing.